How CAQA SMS subscriptions are established, billed, renewed, suspended and cancelled.
These Subscription Terms explain how subscriptions to CAQA SMS, the student management platform provided by CAQA Groups and Career Calling International Pty Ltd (ABN 53 162 651 238), are established, billed, renewed, changed, suspended and cancelled. They are written for the education providers who subscribe to the platform, including registered training organisations, CRICOS and ELICOS colleges, higher education providers and TAFEs, and for the managers who administer those subscriptions.
This website is an information and enquiry site only. It has no online checkout, shopping cart or stored payment facility, and it does not collect payment card details. A subscription begins with an enquiry or a tour of the system arranged through our contact page, followed by a written proposal and a subscription agreement. Because no payments are made through this website, there is no website refund process; the refund and cancellation position for platform fees is set out below and in each organisation’s subscription agreement.
After an initial conversation about your student numbers, delivery model, reporting obligations and integration needs, we provide a written proposal setting out the subscription plan, inclusions, implementation services, fees and commencement date. A subscription starts when the agreement is signed by both parties. If anything on this page is inconsistent with a signed agreement, the signed agreement prevails.
Fees are invoiced in accordance with the subscription agreement, typically monthly or annually in advance. Invoices state the payment terms and are payable by the methods listed on the invoice. Fees are expressed in Australian dollars and, where applicable, are subject to GST. If an invoice remains unpaid after the due date we will contact you before taking any further step, but continued non-payment may lead to suspension as described below.
Subscriptions renew for successive terms as set out in the agreement. If fees are to change at renewal, we give written notice before the renewal date so that the organisation can decide whether to continue, adjust its plan or give notice of cancellation.
Organisations can upgrade their plan, add users or add modules during a term; the additional fees are pro-rated where the agreement provides for it. Downgrades generally take effect from the next renewal unless the agreement says otherwise.
A subscription may be cancelled by giving the written notice specified in the agreement. Fees remain payable up to the end of the notice period, and the organisation retains access to the platform until the end date so that it can complete its data export. Our Data Processing and Security Notice explains how data is returned and deleted after cancellation.
We may suspend access where invoices remain unpaid after reasonable notice, where the platform or student data is at genuine security risk, or where use breaches our Acceptable Use Policy. Access is restored promptly once the issue is remedied. Suspension is a last resort; we will always attempt to resolve issues with the organisation’s administrator first.
Nothing in these terms limits rights that may apply under the Australian Consumer Law. Where a service fails to meet a consumer guarantee, the organisation is entitled to the remedies the law provides for major or minor failures. Beyond those rights, fees already paid for a current term are not refundable for change of mind, reduced usage or early cancellation, except where the subscription agreement expressly provides otherwise.
Every subscription includes access to platform support as described on our Support and Service Levels page. Additional training, configuration or data services can be quoted separately.
Questions about this policy can be emailed to info@caqa.com.au, raised by phone on 1800 266 160, or submitted through our contact page. We respond to most enquiries within two business days.
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